ABOUT PRIVACY PROTECTION AND NOTICES
The Collection of Information
When you create a “SMART SOLAR Account” in the website in order to buy our products or get our services. We may ask you to provide your personal information (including but not limited to your name, telephone number, Email address etc.) to verify your identity, get feedback to you or inform you of new functionality /products. Meanwhile, we may also collect some other relevant information about you (including but not limited to the record as information of your computer, diary, location or others).
When you create a SMART SOLAR Account, download or update SMART SOLAR APP, or participate in an online survey offered by us, we’ll ask for your Personal Information, including but not limited to your name, telephone number, E-mail address, and mailing address.
When you purchase SMART SOLAR products or services, we’ll collect relevant Personal Information, including but not limited to delivery information, and order details.
When you use our customer support services, our customer service staffs may collect relevant Personal Information, including but not limited to your name, order number, phone number, delivery address, SMART SOLAR Account ID, and email address. We may also record the call for training purposes.
The use of Information
The Personal Information may be used to provide you with SMART SOLAR products and services, to handle your orders, or to follow the contracts between you and us. This is to ensure the safety and functionality of our products and services, verify your identity or prevent and hold accountable for fraud or any other kinds of improper use.
The Personal Information may be used to make our products and service better, however, in most cases we will only use comprehensive information and statistical information for such purpose.
The Personal Information may be used to communicate with you. For example, we will provide you with notice of our updates and releases of SMART SOLAR products and services.
Information we share with third party
Except the explicitly noted limited sharing hereby, we will strictly ensure the confidentiality of your Personal Information and will not share such information with a third party.
You are authorizing us to share your Personal Information with a third party without your further consent in the following cases:
Cases in which disclosure as required or authorized based on the applicable laws and/or regulations.
Cases in which the purpose of such disclosure are clearly in your interests, and if consent cannot be obtained in a timely way.
Cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of yourself or another individual.
Cases in which disclosure are necessary for any investigation or proceedings.
Cases in which the personal data is disclosed to any officer of any officer of a prescribed law enforcement agency, upon production of written authorization signed by the head or director of that law enforcement agency or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer.
Cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.
Cases in which such disclosure without your consent is permitted by law.
If SMART SOLAR is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any Personal Information and notice affected users before Personal Information is transferred.
We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We restrict access to personal information to SMART SOLAR employees and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations, and may be disciplined or terminate his\her relationship with SMART SOLAR if they fail to meet these obligations.
SMART SOLAR takes the security of your personal information very seriously. Therefore, we continuously strive to protect your Personal Information by encrypt when store or in transit it. We do this is to protect your information from unauthorized access to or unauthorized alteration, disclosure or destruction. In the meantime, certain enciphered data can only be visited by user himself/herself.
SMART SOLAR suggests that children under 14 years of age get prior approval from their legal guardian before using SMART SOLAR products and services. SMART SOLAR will not collect children’s Personal Information if we know the user is under age, nor will we disclose such information to any third party. The legal guardian shall have the right to reject SMART SOLAR and its affiliates to collect his/her children’s Personal Information, or request the deletion of such Personal Information. If we find out that we have collected the Personal Information of children under 14 years old, we will delete it as soon as it is brought to our attention.